Your Well-Being Comes First

jet7 Responsible Gaming — Keep It Fun, Not a Burden

When gaming shifts from entertainment to a problem, seeking help is not weakness — it is the smart thing to do. jet7 will always be there for you.

Set a limit Get help

18+ Only Self-Exclusion 24/7 Support Free support

Quick Self-Check

If any of the following are true, set your limits today:

Gaming is affecting your sleep

Depositing more than I can afford

Losing focus on family or work

Playing to chase my losses

Feeling restless when not gaming

If any of these sound familiar, reach out to our support team — no judgment, just help.

Protection tools

Jet7's Responsible Gaming Tools

These tools are in your control. You can activate them from your account settings at any time.

Deposit Limit

Set a daily, weekly, or monthly maximum deposit limit. Reducing a limit takes effect immediately; increasing it takes effect after 24 hours.

Change from settings

Cooling-Off Period

Take a gaming break for any duration from 24 hours up to 6 months. You won't be able to log in or deposit during this period.

Activate from settings

Self-Exclusion

If you want to take a long-term break from gaming, you can self-exclude for anywhere between 6 months and 5 years.

Submit a Request to Customer Service

Reality Check

Get periodic friendly reminders showing how long you've played and how much you've won or lost.

Set a time limit in settings

Loss Limit

If you lose more than a set amount, gaming will automatically stop. Keep your budget protected.

Go to budget settings

Account Closure

If you want a complete break, you can request a permanent account closure at any time.

Contact support

Details

Responsible Gaming Means What?

Gaming is not inherently harmful. Hundreds of millions of people enjoy online gaming every day without any issues. However, for a small number of people, gaming can spiral out of control. jet7 takes this very seriously.

Responsible gaming means knowing your limits, staying within them, and treating gaming purely as a form of entertainment. When gaming starts taking priority over family, work, or financial security, that is a warning sign.

Why does jet7 care so much about responsible gaming?

Simply put — because we genuinely care about our members' wellbeing. As a platform, our responsibility goes beyond offering games; we want to make sure that when members step away, their lives are just as normal as before.

At jet7, we have built responsible gaming tools both as part of our license obligations and out of our own commitment. Using them is not a sign of weakness — it is a sign of good judgment.

Tips for healthy gaming

Set a budget before you start gaming and stick to it.
Don't chase your losses by playing more to try to win back what you've lost.
Avoid playing when you've been drinking or are under stress.
Keep gaming purely for enjoyment — not as a way to make money.
Take regular breaks and make time for other hobbies and social activities.
If family or friends express concern, take it seriously.

Keep in mind: Gaming outcomes are always random. No "system" or strategy can guarantee a win in casino games.

Warning signs

When Need help?

These signs may indicate a gaming problem:

Spending beyond your budget

Depositing more than you can afford or borrowing money to play.

Relationship problems

Gaming is damaging your relationships with family or friends.

Emotional distress

You feel restless when you are not playing, and guilty when you are.

Difficulty focusing at work

Thoughts about gaming are stopping you from focusing on work or studies.

Chasing losses

Repeatedly playing in an attempt to recover lost money.

Get Help Now

If you notice any of the signs above, contact jet7's customer service — available 24/7. Our support team is ready to assist you with full confidentiality.

[email protected]

Step by Step

How Enable a limit?

1

Log In to Your Account

Log in to jet7 with your username and password.
2

Go to Account Settings

Click your name in the top right corner and select the "Responsible Gaming" or "Set Limits" option.
3

Choose your preferred tool

Deposit limit, loss limit, reality check, or cooling-off period — choose whatever works for you.
4

Set an amount or duration

Enter your limit amount or break duration. Reducing a limit takes effect immediately.
5

Confirm

Confirm your decision. A confirmation will be sent to your email.

For Self-Exclusion, please contact customer service directly rather than going through settings.

Minor Protection

Children & Teen Protection

Jet7 strictly does not provide gaming services to anyone under 18. However, adults in the household can take certain precautionary measures.

Enable Parental Controls

Use parental control software on your device to block adult content.

Keep your password private

Keep your jet7 account password and login details away from younger members of your household.

Report if in doubt

If you suspect a child is using jet7, let us know immediately.

Have an Open Conversation

Have an open conversation with your family about online gaming and its risks.

Our Commitment

At jet7 Your Protection How we verify

Age verification is mandatory

Age verification is carried out at registration and on your first withdrawal. Accounts belonging to users under 18 are closed immediately.

AI-Powered Monitoring

Our automated system monitors gaming patterns. If unusual behaviour is detected, our team will proactively reach out.

Trained support team

Our customer service team is specially trained to provide support on responsible gaming.

Awareness messages

Responsible gaming messages are displayed throughout the platform — especially during longer sessions.

Gaming History

You can view your full gaming history, deposit and withdrawal records at any time.

Pressure-Free Limit Setting

No friction, no "are you sure?" prompts. Lowering a limit is always instant.

FAQ

About Responsible Gaming Common questions

Your account cannot be reactivated before the Self-Exclusion period ends. Once it expires, you'll need to contact customer service and complete a 7-day cooling-off period before your account is restored. This rule is in place for your protection.

Reducing your deposit limit takes effect immediately. However, requests to increase a limit take effect after 24 hours. This delay is intentional — to prevent impulsive decisions made in the heat of the moment.

Yes. If you believe a family member has a gaming problem, you can inform our customer service team. We will verify the individual's identity and take the necessary steps. Full confidentiality is guaranteed.

No, there will be no issues. Using these tools is your right and does not affect your account standing or bonus eligibility. We want you to feel comfortable using them.